Shipping locations
Please note that we only ship to the United States, United Kingdom, Australia, Canada, New Zealand for now but we are working to expand our operations to other countries very soon.
Delivery times and charges
When your order is placed, you will receive a confirmation email with a summary of your order as well as payment details. It then takes 1-3 business days to process your order before they are shipped. While we work hard to ensure your order is ready for shipment as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay. Once your order is processed, it is then immediately shipped. Orders typically arrive within 5-14 business days. However, we cannot guarantee delivery times, but provide estimates as provided by our carriers. We do not not take responsibility for any shipment delays by our carriers. The shipping rates are as follows:
| Orders under $79 | $6.99 |
| Oders above $79 | FREE |
To track your order, please click on the link provided
Incorrect or Incomplete Shipping Address policy
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete. Orders are shipped strictly to the address provided at the time of purchase, and we are unable to redirect packages or guarantee address changes once an order has been processed.
ContourLuxe cannot be held responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information, including but not limited to incorrect street names, apartment or unit numbers, house numbers, or postal codes. In such cases, refunds or replacements will not be issued.
We strongly recommend reviewing your delivery details carefully before submitting your order and providing a valid phone number to help ensure smooth delivery. If you realize an error immediately after placing your order, please contact us as soon as possible. While we will make every reasonable effort to assist, address changes cannot be guaranteed once the order has entered processing or shipment.
Please note that any applicable customs duties, import taxes, or clearance fees are the sole responsibility of the recipient. If a shipment is refused or abandoned due to unpaid fees, the order will not be eligible for a refund. It is the customer’s responsibility to be aware of and comply with their country’s customs requirements prior to placing an order.
Delivered, Lost, or Missing Packages Policy
ContourLuxe provides tracking information for all shipments. Once tracking indicates that a package has been marked as “delivered,” responsibility for the shipment transfers to the customer.
If your tracking status shows “delivered” but you have not received your package, we kindly ask that you take the following steps before contacting us:
If you are still unable to locate your package, please contact the shipping carrier directly using your tracking number to initiate an investigation or file a claim. Carriers often have additional delivery details not visible to us and may be able to assist in locating your shipment.
The customer accepts full responsibility for filing claims with the shipping carrier for any packages that are lost, stolen, or damaged in transit. ContourLuxe is not liable for packages confirmed as delivered by the carrier, including those lost due to theft or misdelivery. Refunds or replacements will not be issued for packages marked as delivered or for orders shipped with incorrect address information.
Once a claim has been filed with the carrier and a claim number is provided to us, we will make reasonable efforts to assist where possible; however, ContourLuxe cannot be held responsible or liable for packages that have delivery confirmation to the address provided at checkout.